Process Discovery & Improvement
Process Improvement starts with people and understanding the organization around them. Thinking Cap focuses on the people, processes and tools within an organization to understand the full impact of broken, non-existant and complex processes. We employ Organizational Change Management to make the improvements successful.
Thinking Cap employs collaborative tools and techniques to bring people into process discovery and improvement so that they own the new processes. We tailor communication and change management to make sure the right message goes to the right people at the right time and in the right manner.
Our clients have included the United States Air Force, the United States Navy, the Department of Housing & Urban Development and the Mortgage Industry Standards Maintenance Organization.