I have the unique ability to see processes through the words of individuals. I can listen to people and visualize the steps they are taking, see the gaps and bottlenecks of their daily activities. I can step outside of their world and draw them a picture of what they are doing so that they can understand the impact of the processes which surround them. Further, I understand the impact to organizations of changing those processes and embrace the value of using proven organizational change management techniques to implement business process changes. These skills, coupled with project management experience and certification provide me with the background to begin, implement and complete projects which transform the business functionality of my clients.
I build on my knowledge of business communication to help my clients imagine and develop communication assets which target specified audiences and deliver vital information in an engaging and re-usable format.